Editorially approved master | 23 October 2026

Your Fertility Counsellor (YFC)
Operated by 2plus Consulting Pte Ltd, Singapore

Effective date: October 23, 2026
Last updated: October 23, 2026

1. Our Commitment to Your Privacy

At Your Fertility Counsellor (YFC), we understand that trust, confidentiality, and respect are essential, particularly when discussing sensitive matters relating to fertility, emotional wellbeing, and personal experiences.

We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable data protection laws, including Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, access our services, subscribe to updates, or participate in our professional training programs.

2. Who We Are

Your Fertility Counsellor (YFC) is a brand and platform operated by 2plus Consulting Pte Ltd, a company registered in Singapore.

YFC provides fertility counselling, coaching, professional education, and training services.

Legal entity: 2plus Consulting Pte Ltd

Website: www.yourfertilitycounsellor.com

Privacy enquiries: enquiries@yourfertilitycounsellor.com

For questions concerning personal data protection, please contact our designated Data Protection Officer using the details provided in Section 13.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal and contact information

• Name and email address

• Telephone number, where provided

• Country of residence

• Professional background or occupation, where relevant

Counselling and coaching information

If you enquire about or engage in counselling or coaching services, we may collect information you voluntarily provide concerning your fertility journey, emotional wellbeing, personal circumstances, or other sensitive matters relevant to the services requested.

Such information is treated with particular care and confidentiality.

Professional training information

• Course registrations and enrolments

• Professional qualifications or background, where relevant

• Course participation and completion records

• Feedback and evaluation responses

Payment and transaction information

Where services or courses are purchased, we may collect transaction details and billing information. Payment information may be processed by authorised third-party payment providers.

Website and technical information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and interactions with the website, depending on the technologies used and your privacy choices.

4. How We Use Your Information

We collect and use personal information for legitimate and relevant purposes, including:

• Responding to enquiries and communicating with you

• Providing counselling, coaching, and related services

• Managing course registrations and delivering professional training

• Processing payments and maintaining transaction records

• Providing information about courses, training opportunities, and professional resources where you have subscribed or where otherwise permitted by law

• Improving our website, educational materials, and services

• Maintaining appropriate administrative and professional records

• Meeting legal, regulatory, and professional obligations

• Protecting the security and integrity of our website and services

We do not use confidential counselling information for marketing purposes without appropriate, specific consent.

5. Consent and Your Choices

Where consent is required, we will inform you of the relevant purposes before collecting, using, or disclosing your personal information.

You may withdraw your consent for particular uses or disclosures of your information by contacting us.

Withdrawal of consent may affect our ability to provide certain services, particularly where information is necessary for counselling, course administration, or compliance with legal and professional requirements.

We will explain any relevant consequences of withdrawal.

6. Professional Training Updates and Email Communications

You may choose to subscribe to occasional updates about:

• New professional training courses

• Upcoming educational opportunities

• Fertility-related professional resources

• Relevant developments from Your Fertility Counsellor

We do not operate a fixed newsletter schedule, and subscribing is entirely optional.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from training updates will not prevent us from sending essential administrative communications relating to services or courses you have requested.

7. Confidentiality of Counselling and Coaching Information

We recognise the particularly sensitive nature of information shared during fertility counselling and coaching.

Personal information obtained through these services is handled in accordance with applicable privacy laws, professional ethical standards, and confidentiality obligations.

Access to confidential information is restricted to authorised persons who require it for legitimate professional or administrative purposes.

Confidential information will not ordinarily be disclosed to third parties without appropriate consent, except where disclosure is required or permitted by law, necessary to address serious safety concerns, or otherwise authorised under applicable professional obligations.

Where additional confidentiality terms apply to counselling or coaching services, these will be communicated separately.

8. Sharing Information with Third Parties

We do not sell your personal information.

We may share personal information with trusted third-party providers where reasonably necessary to operate our website and deliver our services.

These may include:

Cliniko — Practice Management

We use Cliniko, a third-party healthcare practice management platform, to manage client information, counselling and treatment notes, appointments, and billing records.

Access to Cliniko is restricted to authorised personnel and is directly supervised by the Director of 2plus Consulting Pte Ltd.

External website and marketing support personnel do not have access to Cliniko.

Framer — Website Hosting

Our main website is built and hosted using Framer.

Framer provides website hosting and built-in website analytics. Our website may also incorporate forms and third-party services for enquiries and subscriptions.

EzyCourse — Professional Training

Our online professional training courses are delivered through EzyCourse.

When you register for or purchase a course, you may be redirected from our main website to our EzyCourse training website.

Depending on the services and features used, EzyCourse may process your name, email address, account details, course enrolments, learning progress, and transaction information.

This information is used to administer course registrations, provide access to training, support participants, and maintain educational records.

Other Service Providers

We may also use third-party providers for:

• Email subscriptions and communications

• Payment processing

• Website analytics

• Technical support and maintenance

• Professional advisory services

We take reasonable steps to ensure that service providers handle personal information securely and for authorised purposes.

We may disclose information where required or permitted by applicable law.

Third-party platforms may also have their own privacy policies, which we encourage you to review.

9. International Data Transfers

As YFC serves an international audience and uses third-party technology providers, personal information may be processed, stored, or accessed outside Singapore.

This may include authorised administrative support personnel working internationally and technology providers supporting our website, communications, and online training.

Access to personal information is restricted according to professional responsibilities and legitimate operational requirements.

Clinical records maintained in Cliniko remain under the direct supervision of the Director of 2plus Consulting Pte Ltd and are not accessible to external website or marketing support personnel.

Where personal information is transferred outside Singapore, we take appropriate steps to comply with applicable legal requirements, including the PDPA’s overseas transfer requirements.

Where other data protection laws apply, we will address any additional obligations relevant to those transfers.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve our services and measure the effectiveness of our communications and marketing activities.

Our website is hosted on Framer and may use the following categories of technologies:

Essential Cookies

These support necessary website functions, security and user preferences. Where strictly necessary, they may operate without additional cookie consent.

Analytics Cookies

We may use analytics technologies, including Framer’s built-in analytics, Google Analytics and other comparable analytics services, to understand how visitors interact with our website, which pages are visited and how visitors navigate our content.

Where required by applicable law, analytics technologies will only be activated after the appropriate consent has been obtained.

Marketing Cookies

We may use marketing and advertising technologies, including Meta Pixel and other comparable tools, to measure the effectiveness of our marketing activities, understand interactions with our website and support relevant advertising campaigns.

Where required by applicable law, these technologies will only be activated after the appropriate consent has been obtained.

Your Cookie Choices

Where non-essential cookies or tracking technologies require consent, you will be able to accept, reject or customise your preferences through our cookie consent tool.

You may change or withdraw your consent at any time through the Cookie Settings link in our website footer.

Third-Party Services

Cookies and related data processing activities may involve third-party providers, including Google, Meta and other analytics or marketing service providers.

Their handling of personal information is also described in their respective privacy policies.

The specific technologies used may change as our website and services evolve. We will maintain appropriate disclosures and consent mechanisms in accordance with applicable data protection requirements.

11. Data Security and Retention

We take the protection of personal information seriously, particularly where it relates to fertility, emotional wellbeing, counselling, and other sensitive personal circumstances.

2plus Consulting Pte Ltd takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, modification, loss, or misuse.

Clinical Records and Practice Management

Client information, counselling and treatment notes, appointment records, and billing information are managed through Cliniko, a third-party healthcare practice management platform.

The management of Cliniko and access to clinical records are directly supervised by the Director of 2plus Consulting Pte Ltd. Access is restricted to authorised personnel with a legitimate professional or administrative need.

External website and marketing support personnel do not have access to Cliniko.

Data Retention

We retain personal information for as long as necessary to provide our services and meet applicable legal, professional, and legitimate business requirements.

Clinical records are generally retained for a minimum of 10 years, subject to any longer applicable retention requirements.

Retention periods for course enrolments, financial transactions, website enquiries, and email subscriptions may differ.

We will review our record retention practices to ensure personal information is not kept longer than necessary and that records are securely deleted or anonymised when appropriate.

Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action, including notifying the relevant authorities and affected individuals where required by law.

Although reasonable precautions are taken, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

We respect your right to understand how your personal information is collected, used, and protected.

Subject to applicable data protection laws, you may:

• Request access to personal information we hold about you.

• Request corrections to inaccurate or incomplete personal information.

• Withdraw consent for certain uses or disclosures of your personal information.

• Unsubscribe from professional training updates and other optional marketing communications.

• Raise concerns about how your personal information is handled.

Additional rights may apply depending on your country of residence and applicable data protection laws.

Some requests may be subject to legal exceptions, professional confidentiality obligations, or recordkeeping requirements.

To exercise your rights or raise a concern, please contact our Data Protection Officer at enquiries@yourfertilitycounsellor.com.

We will review and respond to requests in accordance with applicable legal requirements.

13. Contact and Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact:

Data Protection Officer
2plus Consulting Pte Ltd
Operating as Your Fertility Counsellor (YFC)
Email: enquiries@yourfertilitycounsellor.com

We take privacy concerns seriously and will respond to enquiries in accordance with applicable data protection requirements.

14. External Websites and Third-Party Links

Our website may contain links to external websites and services, including online training platforms, podcast platforms, educational resources, and other third-party providers.

These external websites may have their own privacy policies and data protection practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

While we aim to link to reputable services, we are not responsible for the privacy practices or content of independently operated websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The latest version will always be available on our website, together with the date of the most recent update.

Where required by applicable law, we will notify you of significant changes or obtain your consent before implementing changes to how your personal information is handled.

Your Fertility Counsellor
Supporting individuals and professionals through knowledge, understanding, and compassionate care.